Frequently Asked Questions(And Answers)

About eTags

Who is eTags?

eTags is an online vehicle registration service simplifying complex automobile transactions and alleviating DMV frustrations. Every day, we strive to maximize technology and human interaction to provide the best user experience. Our goal is to provide each of our customers with more time for the important things in life by making auto-related transactions faster and easier.

What areas does eTags service?

We provide vehicle registration services in Florida, California, and Maryland. In Florida, we operate as a courier service and facilitate faster processing of vehicle registration renewals through state-licensed agencies. In California, we are licensed by the California DMV and can instantly renew vehicle registrations. Maryland is our most recent addition.

How can I reach customer service?

Our Customer Support Team is available Monday through Friday from 9 AM to 5 PM by phone at 1-888-633-5332 or email at support@eTags.com.

The eTags Customer support team is available Monday through Friday, 9 AM – 5 PM EST. You can reach one of our helpful and friendly customer service agents by phone at 888-633-5332 and pressing option 1 or via email at support@etags.com. You can also submit an online inquiry by visiting our contact page.

At eTags, we take great pride in providing fast processing and exceptional customer support for those looking to renew their registration, transfer titles, and more. eTags provides:
  • Digital copy of the vehicle registration card available when the order is shipped
  • FREE one time replacement if tags are lost in the mail
  • FREE one time replacement of stolen sticker or plate (police report must be filed)
  • Order status updates sent by email and available via our status page.
  • Annual email reminders when it comes time to renew again
  • Notification of issues barring you from completing the registration renewal.
  • Shipment out of state regardless of the registered mailing address on file with the DMV.

Yes, we provide the option to renew registrations for multiple vehicles at a time while only having to enter payment information once. Simply provide us with the license plate number, insurance information, make, model, and year of the vehicle as well as the owner’s name & birthday. When done this way, you can take advantage of a reduced service fee for every vehicle after the first.

The optional Rush Processing service ensures that your tags will be renewed before any non-rush orders that are placed within the same time-period. While non-rush orders may take up to 12 business hours to be processed, a Rush order is typically processed within 6 business hours if the order is submitted during regular business hours Monday through Friday (before 3 PM on Fridays). Rush Processing does not expedite the USPS shipping time but it does assure that your tags will be ready for shipment faster and that you’ll receive the digital copy of your registration card faster.

Tags are shipped within 24 business hours of being processed and the digital copy of the registration is received by email at the time the tags are shipped. Registrations are mailed via USPS First Class Mail which takes an average of three (2) to seven (7) business days. Shipping times may vary slightly depending on if an out-of-state shipping address is provided and the volume of mail received at your local post office.

We must first verify what the registration fee will be for your vehicle with a state-licensed agency offline. Please read “How are Florida vehicle registration fees and taxes calculated?” for more information. Our service fees are provided immediately at checkout and upon placing your renewal order, we will calculate and verify your vehicle’s registration fee for you. Once processed, you will receive a receipt via email with your total cost including the registration fee and our service fees.

Like in most states, the base tax in Florida is effected by the vehicle’s weight and usage type among other things. Additionally, there may be fees charged by the county where your vehicle is registered, fees for late renewal, as well as fees if you own a personalized or specialty plate. When placing an order on the eTags renewal platform, you can estimate your vehicle’s registration fee by clicking on the “Estimate Fees” icon before entering payment information and submitting your order.

If your renewal order has not yet been processed, the order can be cancelled by calling or emailing our customer support team during business hours. Once an order is processed which means registration renewal fees have been transmitted to the state and the tags have been renewed, the order can be cancelled within the hour by clicking on the link in the FL Renewal is Processed email you receive, via our status page, or by contacting our support team during business hours.

A renewal order can be cancelled for several reasons and what needs to be done to resolve it depends on the issue:
  • Unpaid Tolls: The toll agency needs to be paid directly. This can be Sunpass, Toll-By-Plate, E-Pass, THEA, MDX, or LeeWay. Once the overdue toll balance is paid, the registration hold is lifted within 24 to 72 hours at which point you can attempt to renew again.
  • Unpaid Tickets and License Issues: The County in which the ticket was issued or where the license was suspended must be contacted directly. In Florida, this is usually the Clerk of Courts but the registration hold may have been issued by an agency in another state if that is where the infraction occurred. Once the ticket is paid, the registration hold is lifted within 24 to 72 hours at which point you can attempt to renew again.
  • Plate Issues: If the tag cannot be found or the name or vehicle make provide does not match, this information can be updated by an eTags Account Manager and the order can be resubmitted. If the plate is “not attached” to the vehicle, this must be resolved with the Tax Collector in your county before you can renew. Temporary Tags cannot be renewed.
  • Insurance Issues: If valid vehicle insurance cannot be verified or if there is a laps in coverage, you will not be able to renew. You must contact your insurance provider to assure they are digitally reporting valid insurance to the state DMV. Once that is resolved, you can attempt to renew again.

The eTags Customer support team is available Monday through Friday, 9 AM – 5 PM PST. You can reach one of our helpful and friendly customer service agents by phone at 888-633-5332 and pressing option 2 or via email at support@etags.com. You can also submit an online inquiry by visiting our contact page.

At eTags, we take great pride in providing an instant check of DMV fees, fast processing and exceptional customer support for those looking to renew their registration. eTags provides:
  • Overnight shipping option of registration anywhere within the state
  • Option to download an eTag of the registration card after payment is made
  • Flexible monthly payment plans allowing immediate renewal
  • Order status updates sent by email and available via our status page.
  • Annual email reminders when it comes time to renew again
  • Notification of issues barring you from completing the registration renewal.
  • Shipment out of state regardless of the registered mailing address on file with the DMV.

If standard shipping is selected, tags will be delivered to the address provided at the time of order within 3 to 7 business days. If priority overnight shipping is selected:

  • Monday through Thursday before 3 PM; tags will be delivered to the address provided at the time of order the next day.
  • Monday through Thursday after 3 PM; tags will be delivered to the address provided at the time of order within 2 days.
  • Friday; tags will be delivered to the address provided at the time of order the following business day (Monday, if not a federal holiday).

Yes. You can complete your transaction with us so that fees are posted to the DMV immediately showing that you have renewed. However, your registration cannot be printed and shipped until we receive smog verification. If smog is required, you will receive an automatic email notifying you of this to which you can reply with the proper documentation to clear the smog requirement.

Not only are we the only online renewal service that allows payment with American Express, we are also the only one to offer flexible payment plan options. You can choose a 3, 6, or 12 month payment plan while still being able to post fees to the DMV immediately. This means you can renew your tags right away and pay the total cost over time. Approval is simple, fast, and done from within our online renewal platform.

Yes. We can print you a replacement and mail it standard or priority mail to an address of your choice. You can also choose to add an eTag to download before your tags ship.

If smog is required or if the name of a registered owner was not provided at the time of order, these will cause delays in shipment. Smog verification needs to be emailed to us as well as verification of the name of the registered owner if required, before we can ship your tags. Our customer service team is constantly checking for these issues and follow-up by phone and email to ensure any of these delays are minimized.

If you selected standard shipping at the time of order, it may take 3 to 7 business days for you to receive your tags. If you selected priority shipping at the time of order, it will take 24 business hours for delivery and you will have a tracking number and can contact GSO directly for updates on delivery. While we are not responsible for non-delivery of tags once shipped, we will make sure to contact you if your tags are returned to us. If your tags are lost in the mail, you can obtain a fee replacement in person through the CA DMV. Our eTags customer support team can assist you with the proper paperwork and issue you an eTag if needed.

While we work diligently to assure our online renewal platform works seamlessly, if you have experienced an error when trying to renew, please contact our customer support team. Sometimes the issue as simple as correcting an invalid expiration date entered or verifying a lease address. However, for other issues related to registration suspensions, for example, you may need to contact the CA DMV directly to resolve this and renew.

© 2017 eTags.com
eTags and the eTags Logo are registered trademarks
By using this service you appoint eTags and its affiliates as your Agent for the limited, specific purpose of providing vehicle registration renewals with your State Motor Vehicle Department.