The eTags Customer support team is available Monday through Friday, 9 AM – 5 PM EST. You can reach one of our helpful and friendly customer service agents by phone at 888-633-5332 and pressing option 1 or via email at firstname.lastname@example.org. You can also submit an online inquiry by visiting our contact page.
Yes, we provide the option to renew registrations for multiple vehicles at a time while only having to enter payment information once. Simply provide us with the license plate number, insurance information, make, model, and year of the vehicle as well as the owner’s name & birthday. When done this way, you can take advantage of a reduced service fee for every vehicle after the first.
The optional Rush Processing service ensures that your tags will be renewed before any non-rush orders that are placed within the same time-period. While non-rush orders may take up to 12 business hours to be processed, a Rush order is typically processed within 6 business hours if the order is submitted during regular business hours Monday through Friday (before 3 PM on Fridays). Rush Processing does not expedite the USPS shipping time but it does assure that your tags will be ready for shipment faster and that you’ll receive the digital copy of your registration card faster.
Tags are shipped within 24 business hours of being processed and the digital copy of the registration is received by email at the time the tags are shipped. Registrations are mailed via USPS First Class Mail which takes an average of three (2) to seven (7) business days. Shipping times may vary slightly depending on if an out-of-state shipping address is provided and the volume of mail received at your local post office.
We must first verify what the registration fee will be for your vehicle with a state-licensed agency offline. Please read “How are Florida vehicle registration fees and taxes calculated?” for more information. Our service fees are provided immediately at checkout and upon placing your renewal order, we will calculate and verify your vehicle’s registration fee for you. Once processed, you will receive a receipt via email with your total cost including the registration fee and our service fees.
Like in most states, the base tax in Florida is effected by the vehicle’s weight and usage type among other things. Additionally, there may be fees charged by the county where your vehicle is registered, fees for late renewal, as well as fees if you own a personalized or specialty plate. When placing an order on the eTags renewal platform, you can estimate your vehicle’s registration fee by clicking on the “Estimate Fees” icon before entering payment information and submitting your order.
If your renewal order has not yet been processed, the order can be cancelled by calling or emailing our customer support team during business hours. Once an order is processed which means registration renewal fees have been transmitted to the state and the tags have been renewed, the order can be cancelled within the hour by clicking on the link in the FL Renewal is Processed email you receive, via our status page, or by contacting our support team during business hours.
The eTags Customer support team is available Monday through Friday, 9 AM – 5 PM PST. You can reach one of our helpful and friendly customer service agents by phone at 888-633-5332 and pressing option 2 or via email at email@example.com. You can also submit an online inquiry by visiting our contact page.
If standard shipping is selected, tags will be delivered to the address provided at the time of order within 3 to 7 business days. If priority overnight shipping is selected:
Yes. You can complete your transaction with us so that fees are posted to the DMV immediately showing that you have renewed. However, your registration cannot be printed and shipped until we receive smog verification. If smog is required, you will receive an automatic email notifying you of this to which you can reply with the proper documentation to clear the smog requirement.
Not only are we the only online renewal service that allows payment with American Express, we are also the only one to offer flexible payment plan options. You can choose a 3, 6, or 12 month payment plan while still being able to post fees to the DMV immediately. This means you can renew your tags right away and pay the total cost over time. Approval is simple, fast, and done from within our online renewal platform.
Yes. We can print you a replacement and mail it standard or priority mail to an address of your choice. You can also choose to add an eTag to download before your tags ship.
If smog is required or if the name of a registered owner was not provided at the time of order, these will cause delays in shipment. Smog verification needs to be emailed to us as well as verification of the name of the registered owner if required, before we can ship your tags. Our customer service team is constantly checking for these issues and follow-up by phone and email to ensure any of these delays are minimized.
If you selected standard shipping at the time of order, it may take 3 to 7 business days for you to receive your tags. If you selected priority shipping at the time of order, it will take 24 business hours for delivery and you will have a tracking number and can contact GSO directly for updates on delivery. While we are not responsible for non-delivery of tags once shipped, we will make sure to contact you if your tags are returned to us. If your tags are lost in the mail, you can obtain a fee replacement in person through the CA DMV. Our eTags customer support team can assist you with the proper paperwork and issue you an eTag if needed.
While we work diligently to assure our online renewal platform works seamlessly, if you have experienced an error when trying to renew, please contact our customer support team. Sometimes the issue as simple as correcting an invalid expiration date entered or verifying a lease address. However, for other issues related to registration suspensions, for example, you may need to contact the CA DMV directly to resolve this and renew.