General Questions
  • Renew your vehicle registration or tags: Renew your registration with eTags for one or two years.
  • Replace your plate decal or sticker: If your plate sticker or decal was lost, stolen, or damaged, you can order one with eTags.
  • Replace your license plate: If your license plate was lost, stolen, or damaged, you can order one with eTags. The plate that is issued is the same type of plate you currently have. If it is a standard plate, you will be issued a standard plate. If it is a specialty plate, you will be issued a the same specialty plate).
  • Replace or print your title: If you lost the paper copy of your title, eTags is currently the only online option for a title replacement. If your title is currently held electronically, you can request eTags print your title.
At eTags, we take great pride in providing fast processing and exceptional customer support for those looking to renew or replace their registration or title. eTags provides:
  • Digital copy of your document available once the order has shipped.
  • Online renewal of your registration regardless of how many weeks or months the tags have been expired.
  • Online ordering of title replacements even if the title is not currently held electronically.
  • Shipment out of state regardless of the mailing address on file with the DMV.
  • Order status updates sent by email, text message, and available via our status page.
  • One time free replacement if registrations or titles are lost in the mail.
  • Annual or bi-annual email or text reminders when it comes time to renew your registration again.
  • Notification of issues barring you from completing a registration renewal or replacement order.

Yes, we provide the option to add multiple vehicles to renew or replace the title or registration for while only having to enter payment information once. However, your orders must be for the same service (renew registration, replace registration, duplicate title) to be ordered at once.

Registrations and titles are shipped within 24 business hours of the order being processed. They are mailed via USPS First Class Mail which takes an average of three (3) to five (5) business days. Shipping times may vary slightly depending on if the documents are being shipped out of state and the volume of mail received at your local post office among other things. You may request expedited shipping be added to your order by calling or emailing our customer support team.

Registration replacement and duplicate title orders cannot be canceled. If your registration renewal order has not yet been processed, the order can be canceled by calling or emailing our customer support team during business hours. Once a registration renewal order is processed, the order can be canceled within the hour by clicking on the link in your email or text which takes you to our status page. The cancel option for a registration renewal order will only be present if you are within an hour of your tags having been processed or renewed. If a processed renewal order is canceled, you must wait 24 business hours before attempting renew again as the state DMV system may reflect you are still renewed until we have completed the cancelation of your order.

eTags can ship your registration or title to whatever continental US address you provide us regardless of the mailing address the state DMV has on file. Please keep in mind that we may request proof of residence for title orders. The address that appears on your registration or title is what the state DMV has on file and we do not update registration or title information. In order to update your address, visit GoRenew.com or contact your local Tax Collector for additional options to update your registered mailing address.

The eTags Customer support team is available Monday through Friday, 9 AM - 5 PM EST. You can reach one of our helpful and friendly customer service agents by phone at 888-633-5332 and pressing option 1 or via email at support@etags.com. You can also submit an online inquiry by visiting our contact page. We will attempt to track your package and order a replacement at no charge to you when possible.

The eTags Customer support team is available Monday through Friday, 9 AM - 5 PM EST. You can reach one of our helpful and friendly customer service agents by phone at 888-633-5332 and pressing option 1 or via email at support@etags.com. You can also submit an online inquiry by visiting our contact page.

Registration Orders

The Florida DMV allows vehicle owners’ to renew their registration up to 90 days before the current tags expire. If you are not within your renewal period, you can order a replacement with eTags. Should your tags already be expired, you can renew via the eTags website no matter how many weeks, months, or years the tags have been expired. It is important to note that the Florida DMV will collect any unpaid fees as “back taxes”.

The optional Rush processing service ensures that your tags will be renewed or replaced before any non-rush orders that are placed within the same time-period. While non-rush orders may take up to 6 business hours to be processed (in other words, for the new decal o be issued), a Rush order is typically processed within 3 business hours allowing for the registration to be shipped the same day in most instances (depending on the time of the day the order was placed). Rush processing does not expedite the shipping time but it does assure that your tags will be ready for shipment faster and that you’ll receive the digital copy of your registration card, or eTag, faster.

Total amount to be charged is provided for every registration replacement and duplicate title order. After a registration renewal order is placed, we must first verify what the registration fee will be for your vehicle with a state-licensed agency and this is done offline. Please read “How are Florida vehicle registration fees and taxes calculated?” for more information. Our service fees are provided immediately at checkout and, upon placing your renewal order, we will verify your vehicle’s registration renewal fee and email or text you the total charge when your renewal is processed. Once processed, this means your registration is renewed and you can view your total cost including the registration renewal fee and our previously disclosed service fees. You may cancel your renewal order within an hour of it being processed for any reason.

Like in most states, the base tax in Florida is determined by the vehicle’s weight and use type among other things. Statutory fees are added to that which usually consist of county fees and fees collected for state programs. Additionally, there may be fees for late renewal, as well as fees if you own a personalized or specialty plate. When placing an order on eTags.com, you can estimate your vehicle’s registration fee by clicking on the “Estimate Fees” icon before entering your payment information and completing your order.

A registration order can be canceled for several reasons and what needs to be done to resolve it depends on the issue. Once the issue is resolve, you can contact our support team to reopen your order or place a new order online. The most common reasons a registration order is canceled are:

  • Unpaid Tolls: A toll agency like Sunpass, Toll-By-Plate, E-Pass, THEA, MDX, or LeeWay has placed a hold on your registration because of unpaid toll fees. Once the overdue toll balance is paid, the registration hold is lifted within 24 to 72 hours at which point you can attempt to renew again. If you have an MDX hold, you can email us the payment receipt so that we may clear your hold faster.
  • Unpaid Tickets and License Issues: A unpaid ticket, citation, or suspension is associated with the tag number or with the driver license of an individual. The County in which the ticket was issued or where the license was suspended must be contacted directly. In Florida, the agency in charge of this is usually the Clerk of Courts but the registration hold may have been issued by an agency in another state if that is where the infraction occurred. Once the ticket, citation, or suspension is paid or resolved, the registration hold is lifted within 24 to 72 hours at which point you can attempt to renew again. If you are not sure what county, state, or agency issued the ticket or license suspension, you can contact the state DMV at 850-617-2000 for more information.
  • Plate Issues: If the tag cannot be found or the name or vehicle make provided does not match to the tag number that was provided, it will result in your order with us being canceled. This information can be updated by calling or emailing our support team and the order can be resubmitted for renewal. If the plate is “not attached” to the vehicle, this means that the last update or change that was made to the registration caused the tag to become digitally detached from being associated with your vehicle. This must be resolved with the Tax Collector in your county before you can renew. Additionally, please keep in mind that temporary tags cannot be renewed.
  • You are not within your renewal period or you must renew: If you placed a registration renewal order but are not within 90 days of your expiration date, you will receive an email or text message to submit a registration replacement order. If you placed a registration replacement order and are within 90 days of your expiration date, you will receive an email or text message to submit a registration renewal order.
  • Insurance Issues: If valid vehicle insurance cannot be verified by the state DMV, if there is a laps in coverage, or if insurance information was not provided, you order may be canceled. If insurance information was not provided or was incomplete, you can place a new order online and include this information. If the insurance company and policy number was provided with the order, you must contact your insurance provider to assure they are digitally reporting valid insurance to the state DMV. Once that is resolved, you can attempt to renew again.
  • Payment Issues: If your tags are eligible for renewal but the payment for the total cannot be processed, your renewal order will be automatically canceled. Payment issues can be the result of many different things from insufficient funds to denial by your bank based on strict or recently updated security settings. You can contact your bank or card company to resolve the issue and then contact our customer support team to reopen your order. You can also place a new order online if you would like to provide a new form of payment.

The Florida DMV requires for license plate to be replaced every 6 to 10 years. The replacement is necessary because license plates must be fully reflectorized to ensure visibility for law enforcement purposes as well as toll and intersection cameras. Once you receive your new license plate, you must place it and your new decal, or plate sticker, on your vehicle. You can dispose of your old license plate yourself or return it to your local tax collector in person or by mail. You can find location and contact information for your county here.

If you ordered a registration replacement, the expiration date does not change. If placed a registration renewal order and you received a registration card that reflects an expiration date less 1 or 2 years from the date of the order, it may be because your registration is locked in to a 6 month renewal term. This means you are required to renew every 6 months and will continually be issue a 6 month registration unless you contact your local Tax Collector or the state DMV to change this. If you are not on a 6 month renewal term, you may be renewing late. The state DMV will collect the registration fee pertinent to your renewal period which is either every year on your birthday if it is registered to an individual, every year on the day you first registered the vehicle if it is registration to a business, or every year on December 31st if the vehicle weighs over 5,000 pounds. Renewing after your expiration date does not change your expiration date. Additionally, it is important to note that the state DMV will collect registration fees for each year the registration was not renewed, known as back taxes, the time you next renew. It is necessary to either cancel the plate or suspend it to avoid paying back taxes on a tag that is or will not be in use.

If you are close to a year late renewing, the state will collect the fees due for the last renewal period and the following year and that will count as the 2 years. The other reason may be because you or one of the registered vehicle owners is active duty military or the vehicle is over 5,000 pounds. Active duty military can and vehicles over 5,000 pounds can only be renewed for one year at a time. You will only be charged a one year renewal fee in these cases.

Title Orders

Title fraud is a rampant problem nationwide. Title fraud can include individuals coming into possession of title that does not belong them and signing off ownership without the true owner’s consent. We want to avoid fraud and comply with DMV requirements of when identification is required.

If you are requesting that we ship your title to an address other than what is on your identification, if the identification you provided is a passport which does not have a mailing address, or if we have reason to believe the title is not being requested by the current owner, we may request a document that proves the titled owner receives mail at the requested shipping address or a document verifying that the title can be shipped to an address that differs from what is on the DMV record. We do this to avoid fraud and protect your identify and vehicle ownership. Example of the documents we accept to confirm your shipping address are:

  • Paid receipt for utility or telephone service
  • Proof of homestead exemption
  • Paid contract or turn-on order for utility service
  • Rental or lease contract agreement
  • Current year motor vehicle, mobile home or vessel certificate of registration
  • Copy of insurance policy for motor vehicle, mobile home or vessel
  • A Power of Attorney or other similar document that that provides independent proof of address change

Identification of the current owner (or owners if the there are two names on the title separated by the word “AND”) is required before the title can be shipped. If that cannot be provided, we can accept:

  • Identification for an individual named on the owner’s death certification if they are deceased as well as the death certificate.
  • Identification for the authorized individual named in a Power of Attorney, Estate, or Court document along with a copy of the document naming that individual.
At eTags, we take great pride in providing an instant check of DMV fees, fast processing and exceptional customer support for those looking to renew their registration. eTags provides:
  • A downloadable copy of the registration card, or eTag, available within minutes after the order is submitted.
  • Multiple payment options including a flexible monthly payment plan option that still allows immediate renewal.
  • Order status updates sent by email and available via our status page.
  • Annual email reminders when it comes time to renew again.
  • Notification of issues barring you from completing the registration renewal.
  • A priority shipping option to anywhere within California, Arizona, and Nevada (no PO Boxes).

The California DMV allows vehicle owners’ to renew their registration up to 75 days before the current tags expire. Attempting to renew before then, will result in you being issued a replacement of your current tags. Should your tags already be expired, the DMV allows online renewal for up to 6 months after the expiration date. If your tags are more than 6 months expired, you will need to renew in person.

If standard shipping is selected, tags will be delivered to the address provided at the time of order within three (3) to seven (7) business days. If priority overnight shipping is selected:

  • Monday through Thursday before 3 PM; tags will be delivered to the address provided at the time of order the next day (not including Sundays).
  • Monday through Thursday after 3 PM; tags will be delivered to the address provided at the time of order within 2 days (not including Sundays
  • Friday; tags will be delivered to the address provided at the time of order the following business day (Monday, if not a federal holiday).

Yes, you can complete your transaction with us so that fees are posted to the DMV immediately showing that you have renewed. However, your registration cannot be printed and shipped until we receive smog verification although you will be able to print a temporary copy of your registration card. If smog is required, you can visit any authorized inspection station to have the smog test completed. Email us your smog certificate or smog certificate number so that we can mail out your registration. It is important to note that:

  1. eTags does not receive digital notification of smog completion. You must email or call or support team so that we can clear your smog.
  2. Smog certificates are good for 90 days after the completion of the test. We must receive notification of the completion of your smog within that time frame that you can avoid having to do a second smog test.

Not only do we offer payment by any major credit card including American Express, we are also the only ones to offer a flexible payment plan option. You can choose a 12 month payment plan through PayPal Credit while still being able to post fees to the DMV immediately. This means you can renew your tags right away and pay the total cost over time. Approval is simple, fast, and done from within our online renewal platform.

Yes, we can print you a replacement and mail it standard or priority mail to the address of your choice. As with the completion of renewals, replacement fees are instantly transmitted to the DMV and the replacement order cannot be canceled or reversed.

If smog is required or if the name of a registered owner was not provided at the time of order, this will cause delays in shipment. Smog verification needs to be emailed to us as well as verification of the name of the registered owner if required, before we can ship your tags. Our customer service team is constantly checking for these issues and following-up by phone and email to ensure delays are minimized.

If you selected standard shipping at the time of order, it may take 3 to 7 business days for you to receive your tags. If you selected priority shipping at the time of order, it will take 24 business hours for delivery and you will have a tracking number and can contact GSO directly for updates on delivery. While we are not responsible for non-delivery of tags once shipped, we will make sure to contact you if your tags are returned to us. If your tags are lost in the mail, you can obtain a fee replacement in person or by mail through the CA DMV. Our eTags customer support team can assist you with the proper paperwork.

While we work diligently to assure our online renewal platform works seamlessly, if you have experienced an error when trying to renew, please contact our customer support team. You may be attempting your renewal at a time when the DMV database is down. If you completed your order and received an error message only on the confirmation page, we will be able to complete your renewal automatically when the DMV database is back up. If you did not pass the payment page, you may try again at a later time. Sometimes though, the issue is as simple as correcting an invalid expiration date entered or verifying the address for a vehicle that is leased. However, for other issues related to registration suspensions, for example, you may need to contact the CA DMV directly to resolve this and renew.

To clear an insurance suspension, visit this page to do a vehicle inquiry. If required, you will be provided the option to pay a $15 insurance reinstatement fee. You can also call 1-800-777-0133 to have a phone agent with the DMV clear the insurance suspension. Once that has bene cleared and at least 24 hours has passed, you can attempt to resubmit your registration renewal order online. It is important to note that a registration suspension differs from an insurance suspension. A registration suspension occurs when an insurance suspension is not resolved within the required time frame. Should your registration be suspended, you will be required to clear the suspension and renew in person.

No. While you do have the option to pay the parking agency directly, unpaid parking ticket fees are collected at the time you renew. Once you pay your renewal and if you paid parking ticket fees with your renewal, the California DMV will disburse the appropriate payment to the parking agencies. Please keep in mind that you may receive a parking ticket invoice in the mail after you renew which may have been mailed out by the agency before you placed your order. Those should be ignored. However, if you receive a parking ticket after you renew:

  1. You should pay that fine with the parking ticket agency within 30 days to avoid the accumulation of late penalties.
  2. If your order is on hold because a smog verification was required, the parking tickets will need to be collected by eTags. Should you pay your parking tickets directly with the ticketing agency before we clear your smog, you will be required to obtain your official registration card and sticker at your local DMV. This is due to the fact that, when we go to clear your smog, the DMV will prompt us to collect the ticket fee you would have already paid. Since you have already paid it, the ticket fee payment requirement will need to be cleared by a DMV representative in person.

If you inadvertently submitted your renewal order more than once via our website, any duplicate charges are automatically voided within 24 hours. You will only be charged for each tag or vehicle we can successfully renew. If you were charged for your renewal by eTags and then by the DMV website or at a DMV office, the double payment needs to be refunded by the DMV. Once we collect registration fees, that is instantly transmitted to the DMV but they may not update their database to show that you are renewed for several hours which allows you or another authorized individual to submit payment again via another means. The duplicate registration card and sticker along with a completed refund form can be mailed or taken in person to a DMV office to obtain the refund of the double payment.

The eTags Customer support team is available Monday through Friday, 9 AM – 5 PM PST. You can reach one of our helpful and friendly customer service agents by phone at 888-633-5332 and pressing option 2 or via email at support@etags.com. You can also submit an online inquiry by visiting our contact page.

At eTags, we take great pride in providing fast processing and exceptional customer support for those looking to renew their registration and more. eTags provides:
  • Digital copy of the vehicle registration card available within minutes of payment submission.
  • Online renewal even if you are up to 6 months expired.
  • FREE one time replacement if tags are lost in the mail.
  • Order status updates sent by email, text message, and available via our status page.
  • Annual or bi-annual email or text reminders when it comes time to renew again.
  • Shipment out of state regardless of the registered mailing address on file with the DMV.
  • Multiple payment options including a flexible monthly payment plan option that still allows immediate renewal.
The MVA allows vehicle owners’ to renew their registration up to 60 days before the current tags expire. Should your tags already be expired, the MVA allows online renewal for up to 6 months after the expiration date. If your tags are more than 6 months expired, you will need to renew in person.
Tags are shipped out the same day the order is submitted if before 3 PM. After 3 PM, the tags are shipped the following business day. Registrations are mailed via USPS First Class Mail which takes an average of three (3) to seven (7) business days. Shipping times may vary slightly depending on if the tags are being shipped out of state and the how quickly your local post office processed mail among other things.
If you inadvertently submitted your renewal order more than once via our website, any duplicate charges are automatically voided within 24 hours. You will only be charged for each tag or vehicle we can successfully renew. If you were charged for your renewal by eTags and then by the MVA website or at an MVA office, the double payment needs to be refunded by the MVA. Once we collect registration fees, that is instantly transmitted to the MVA but they may not update their database to show that you are renewed for several hours or days which allows you or another authorized individual to submit payment again via another means. The duplicate registration card and sticker along with a completed refund form need to be mailed to the MVA.
Yes, the MVA will refund you the cost of the second year fee if submitted before the second year registration period begins. The registration card along with a completed refund form need to be mailed to the MVA.
It may take three (3) to seven (7) business days for you to receive your tags. If your tags are returned to our office, we will contact you to advise you of this and either ship them back out to the same address or a different address of your choice. If your tags are lost in the mail, you can contact our support team by phone or email for additional assistance to see if duplicates needs to be ordered.

Who is eTags?

eTags is a privately-owned, tech-driven vehicle registration and title services company. We simplify complex automotive transactions and help to alleviate vehicle owner frustrations. We maximize the use of technology and strive to improve human interaction to provide the best user experience. Our goal is to provide each of our customers with more time for the important things in life by making auto-related transactions fast and easy.

What areas does eTags service?

We provide vehicle registration services in Florida, California, and Maryland. In Florida, we operate as a courier service and facilitate fast processing of vehicle registration renewals through state-licensed agencies. In California and Maryland, we are licensed by the state DMV and MVD, respectively which allows us to instantly renew vehicle registrations.

What services does eTags provide?

eTags services vary slightly in each state. To find out more about we offer in your state of residence, view and click on the links in the map here. Some of our universal benefit include fast processing of your renewal than what many state websites provide, a digital copy or eTag of your registration card and premium customer support.

How can I reach customer service?

Our Customer Support Team is available Monday through Friday from 9 AM to 5 PM by phone at 1-888-633-5332 or email at support@eTags.com. Our Support Team can assist you with questions regarding the status of your order, billing, and renewal holds or flags among other things.